Last updated: July 2026
Return Window
Returns are accepted within 30 days of the delivery date. We cannot accept return requests for items delivered more than 30 days ago.
Condition Requirements
To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition. Items that have been used, altered, or damaged by the customer are not eligible for a refund.
Restocking Fee
A restocking fee may apply to returned items, typically up to 15–25% of the item's purchase price, per our fulfillment partner's terms. This fee will be deducted from your final refund amount.
Non-Returnable Items
Certain types of items cannot be returned, including but not limited to:
- Clearance or final sale items
- Hazardous materials
- Food, beverages, and consumable products
- Custom or special-order items
How to Start a Return
Please contact our support team with your order number and the reason for the return. A return authorization is required before shipping anything back. Any items returned without prior authorization will not be processed or refunded.
Refund Method & Timing
Once the returned item is received and inspected at the warehouse, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method. Please allow 5-10 business days for the refund to reflect on your bank or credit card statement.
Damaged, Wrong, or Defective Items
If you receive an item that is damaged, defective, or incorrect, please report it to us within 3 days of delivery. Include photos of the item and packaging in your message. We will work with our fulfillment partner to provide a replacement or a full refund at no additional cost to you.
Shipping Costs for Returns
Unless the return is due to an error on our part (such as a wrong or defective item), you are responsible for paying the return shipping costs. Shipping costs are non-refundable.